Legal
Refund & Returns Policy
Because we make fresh, perishable food to order, our returns work a little differently from a typical shop. Here's how we keep it fair.
Last updated 8 July 2026
Perishable goods
Our cakes, pastries, breads and other bakes are freshly made and perishable, so for food-safety reasons we generally cannot accept returns or exchanges once an order has been delivered or collected.
Cancellations and changes
Need to cancel or change an order? Contact us as early as possible. We can usually accommodate changes before we've started preparing your order; once baking or customisation has begun, cancellation may not be possible.
If something is wrong
If your order arrives damaged, incorrect or below the standard you expect, please contact us within a few hours of delivery with your order number and a photo. We'll make it right — a replacement or a refund, as appropriate.
Refund method and timing
Approved refunds are issued to your original payment method. Depending on your bank or provider, it may take a few business days for the amount to reflect.
How to raise a request
Reach us through the details on our Contact page with your order number and details of the issue, and we'll take it from there.